How does Tix4Cause Work?
1. Tix4Cause has partnered with a national ticket exchange so that millions of tickets from the secondary ticket market are available on its website. If you are interested in these tickets and want to view and/or purchase them, you will be directed off the Tix4Cause website to our trusted affiliate’s website. Prior to being transferred, you will be asked to provide your email and select a charity of your choice to benefit should you decide to purchase. If you do purchase tickets from our exchange partner, Tix4Cause will receive a portion of the service fees you pay for that particular transaction and Tix4Cause will donate 50% of what it receives for the transaction to the selected charity.
2. Causes, charities, and non-profits can sign up as Tix4Cause members to receive even more benefits. As a Tix4Cause member, these organizations can receive and accept donations of tickets from individual and corporate donors and, if desired, use the Tix4Cause platform to post, market and sell these tickets. They can also utilize the platform to sell tickets to their own events. Membership is free and these organizations can receive up to 100% of the proceeds depending on the particular ticket type and transaction.
3. Individuals and corporations can buy tickets on and through Tix4Cause. They can also donate tickets which they can’t use. No sense wasting them and all it takes is filling out the “Contact Us” form and providing the relevant information – such as event name, date, location, venue, date, event time, number of tickets, seat information, etc. Donors can choose their favorite Tix4Cause member organization to benefit. If a 501(c) (3) organization is selected, once the ticket donation is verified and approved by Tix4Cause on behalf of the selected Cause Member, a donor will receive a tax acknowledgment letter from the selected Cause Member recognizing the generous donation. Once verified, approved, and accepted the Cause Member is free to use the ticket donation as deemed necessary including utilizing the Tix4Cause platform to market and sell the tickets.
4. When a purchaser selects a ticket owned and offered by a Tix4Cause Cause Member (Proprietary Ticket) the tickets may be sent to the buyer via a mobile device, via email, special delivery, or via Fed Ex.
5. When a purchaser selects an exchange ticket to purchase, the purchaser is taken to our trusted affiliate and completes the transaction on the affiliate’s website. All affiliate transaction details are subject to the affiliate’s terms, conditions and rules.
6. Tix4Cause makes prompt payment to the applicable Cause Member one calendar month following the date of the proprietary ticket purchase and within 30 days of receipt of earnings from an exchange ticket purchase.
Is Tix4Cause, LLC a registered 501(c) (3) Non-Profit Organization?
No – Tix4Cause is a for-profit organization based on a social enterprise business model. We believe in reinvesting our profits into our cause members as well as our business in order to feed the hungry, help the environment, shelter the homeless, assist the veteran, find the cures, and improve the community.
We believe in all of us working together – cause member, donor, purchaser. And in working together our social enterprise profits as well as our community.
PURCHASERS
How can I track my purchase?
If you purchase a Tix4Cause proprietary ticket offering and it’s a physical ticket, we will provide a tracking number for you to track its delivery. If it’s an e-ticket just check the email provided at the time of purchase. If you do not receive an email notification or your tickets, please check your spam folder or Contact Us.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
What if I don’t receive my ticket in time?
If you purchase a Tix4Cause proprietary ticket offering, at the time of purchase, you can choose the shipping option you’d like. If an event is close, we recommend you choose an expedited shipping option to ensure you receive your ticket in time. If you do not receive your ticket in time due to factors within our control, we will refund your transaction. If it’s because of factors beyond our control, we are not able to refund your transaction.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
What credit cards do you accept?
If you purchase a Tix4Cause proprietary ticket offering, we accept Visa, MasterCard and American Express.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
Is it safe to use my credit card?
If you purchase a Tix4Cause proprietary ticket offering, Tix4Cause uses an online payment gateway with security measures that meet the exacting standards of the major credit card associations, including SAS, PCI, and SDP. Our transaction processing is secured by 128-bit SSL encryption. We are committed to ensuring your online transactions are safe and secure. Also, Tix4Cause does NOT store any credit card information on the website.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
Can I print my tickets from home?
For all Tix4Cause proprietary ticket offerings, if the tickets are offered in electronic form you will be able to print tickets from your PC.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
What do I do if my event is "Will Call?"
If you purchase a Tix4Cause proprietary ticket offering that is a Will Call purchase, you will be instructed to print the PDF receipt attached to your purchase confirmation email. This receipt must be presented at your event for entrance.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
How secure is my personal information?
If you purchase a Tix4Cause proprietary ticket offering, your personal information is retained in a secure location and encrypted using a 128-bit SSL encryption. For more details on how we protect your privacy, please refer to our Privacy Policy.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
Why is there a limit on the number of tickets I can purchase?
If you purchase a Tix4Cause proprietary ticket offering, our cause members reserve the right to limit the number of tickets that may be purchased for any event at any time.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
What is the face value of a ticket?
If you purchase a Tix4Cause proprietary ticket offering, the face value of the ticket is the price printed on the front of the ticket and is determined by the original source. If a ticket package includes additional offerings such as parking, meals etc, the “face value” is the package price determined by the original source.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
How much is the Service Charge for the purchaser?
If you purchase a Tix4Cause proprietary ticket offering, Tix4Cause charges an 8% service charge to defray its administration and processing costs.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details – but remember, while you’ll always pay a service fee on the secondary ticket market it’s only when you buy through Tix4Cause, that up to 42% of the service fee you pay will go to the cause of your choice!
How much is the Delivery Fee?
If you purchase a Tix4Cause proprietary ticket offering, current delivery fees are available on the Tix4Cause website at the time of purchase.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
How do I know the tickets I purchase on Tix4Cause are authentic?
If you purchase a Tix4Cause proprietary ticket offering, Tix4Cause monitors each set of tickets to check for authenticity. However, should a ticket turn out to be counterfeit, as confirmed by our independent investigation, we will confirm the situation and refund your full purchase price.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
When is my ticket purchase through Tix4Cause confirmed?
If you purchase a Tix4Cause proprietary ticket offering, ticket purchases are confirmed by email within 24 hours of transaction completion. Once you have submitted your order, except as otherwise provided, your purchase is non-refundable and your order cannot be changed. For more details on our purchase policy, please refer to our Proprietary Ticket Sales Terms and Conditions.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
CAUSES
Tix4Cause member organizations are also able to do and receive more for their organizations. One of the benefits of membership is that members can receive donations of tickets to all types of events through the website and than sell them to receive 100% of the proceeds. And member organizations can also market and sell tickets to their own events and receive 100% of the proceeds!
What kinds of causes can become members?
Causes of all types are eligible to register as a member but Tix4Cause retains the absolute discretion at all times to approve, deny and cancel a membership at any time.
What is the cost of becoming a member?
FREE! Causes register on tix4cause.com at no cost, create an online profile and raise additional funds by receiving 100% of the proceeds.
How can my Cause join?
Please contact Tix4Cause at 877.344.8384 or at customersupport@tix4cause.com.
Can my cause sell tickets to its own events?
Yes! The tix4cause.com platform allows causes to sell tickets to their own events. It's simple. You can post your event on tix4cause.com and, whenever a purchase is made against that event, you will receive notification via email of the purchase (including the purchaser's contact information). Your purchaser will receive a printable receipt via email, which they then present at the event for entrance.
DONORS
Is my donation tax-deductible?
Tix4Cause makes no representation as to whether a donation to a designated charity is tax deductible. We advise all donors to consult a tax advisor to determine whether a deduction is allowable. Once your ticket donation is accepted on behalf of the selected cause, a letter from the applicable charity is sent to you to document your donation. This letter will not include the value donated. The amount you claim as a tax deduction is your decision.
What happens to donations if they don’t sell?
While we make every effort to work with the selected cause to market the tickets that are posted on our website, we cannot guarantee or make any warranty that every ticket donated to a cause on tix4cause.com will sell. We work with the receiving cause to market the offering through their support base as well. Please note: once you have donated your ticket on tix4cause.com, and the ticket donation is verified and accepted, the ticket becomes the property of the cause. You will receive your tax receipt whether the ticket sells or not.
As a donor, how should I price my donation?
To ensure a dynamic marketplace, Tix4cause recommends you price your tickets or experiences at the price charged by the original source. All pricing decisions remain within the complete discretion of the selected cause.
When do I find out about my donation?
We’ll send you an email notifying you when your donation is accepted and available for sale.
CANCELLATIONS AND REFUNDS
Can I cancel or exchange my order after it has been confirmed?
If you purchase a Tix4Cause proprietary ticket offering, all purchases are final. Tickets will not be refunded or exchanged. Therefore, please be sure you have selected the correct event, seat location(s) and/or Cause prior to completing your order. For more information on our refund policy, please refer to our Proprietary Ticket Sales Terms and Conditions.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
What happens if an event is postponed?
If you purchase a Tix4Cause proprietary ticket offering, occasionally, events may be canceled or postponed by event organizers. You are solely responsible with respect to any changes in the date, time or location of any event for which you purchased tickets. No refunds are available for any postponed event if your original tickets will be honored for the new date of the rescheduled event. For more information about our policy for postponed events, please refer to our Proprietary Ticket Sales Terms and Conditions.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
What happens if an event is canceled?
If you purchase a Tix4Cause proprietary ticket offering, cancellation policies are determined by event organizers and can vary. Generally, you likely will receive a refund of the ticket’s face value as soon as the cancellation is confirmed. You will have the option of being refunded your ticket purchase amount, or of allowing the charity for whom the ticket was donated to keep the funds. Service charges and shipping fees will not be refunded. For more information about our policy for cancellations and refunds, please refer to our Proprietary Ticket Sales Terms and Conditions.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
I lost my tickets. Is there anything you can do to replace them?
If you purchase a Tix4Cause proprietary ticket offering, no. Unfortunately, once tickets are delivered, they cannot be replaced or refunded if lost or destroyed. However, if your tickets were emailed as e-tickets you should be able to reprint and use them. Tix4Cause is not responsible for lost, destroyed or stolen tickets. For more information, please refer to our Proprietary Ticket Sales Terms and Conditions.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
CONTACT INFORMATION
Who can I contact for help?
If you purchase a Tix4Cause proprietary ticket offering, our regular customer support hours are Monday through Friday from 8:00am to 6:00pm CST. We try to provide answers and information to all your inquiries online through our FAQs and via email at customersupport@tix4cause.com. When making an inquiry, please include your name, email address, confirmation number and contact telephone number in case we need to contact you. Our policy is to respond to non-emergency inquiries within 1 (1) business day of receipt.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
Who can I contact with press inquiries?
If you are a member of the media and would like more information, please contact Tix4Cause via email at info@tix4cause.com or via phone at 877-3-GIVETIX (877-344-8384.
Who can I contact for Technical Support?
If you purchased a Tix4Cause proprietary ticket offering, if you're having technical difficulty using our website or notice any incorrect information, please contact us via email at customersupport@tix4cause.com.
If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.
Who can I contact with suggestions for improvement to your website?
If you have suggestions or comments, please let us know by sending an email to customersupport@tix4cause.com.
