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Online Sales Terms
Effective September 1, 2012
After registering on the Website, you may donate Tickets through the Website, with up to one hundred percent (100%) of Ticket Proceeds to be donated to an organization selected by you or the Ticket buyer among organizations listed on the Website or other organizations acceptable to tix4cause in its sole discretion (each a “Cause”). As used herein, “Ticket Proceeds” shall mean sale proceeds actually collected by tix4cause (and not subject to refund or contingencies) after deduction of any shipping charges incurred by tix4cause for timely delivery of your hard-copy Tickets to tix4cause’s processing center. For each Ticket you donate, you must state prominently and unambiguously the price you wish Tix4Cause to list on the website. tix4cause reserves the right to charge service charges and delivery fees in addition to the Ticket price listed by you, and such fees will not be deemed “Ticket proceeds” hereunder, and will not be included in the donation amount. You are prohibited from donating Tickets in any manner that is deceptive or fraudulent or which would violate any laws (including, without limitation, consumer protection laws of any jurisdiction), regulations or tix4cause policies. tix4cause reserves the right to refuse any Ticket for any reason.
If the Tickets you offer are electronic tickets, you must email them to tix4cause or direct the relevant ticket source to email them to tix4cause, no later than two (2) business days prior to the date of the applicable event. If the Tickets you offer are paper tickets, you must mail them to tix4cause’s designated address at least ten (10) business days prior to the date of the applicable event. For each Ticket donated to a Cause and provided to tix4cause, you must properly, clearly and completely fill in the electronic form provided by tix4cause (“Donation Form”). You may not amend a Donation Form once it has been submitted, and its terms, including with respect to Ticket price, shall be binding on you. Upon receipt of your Ticket, and properly completed Donation Form, the Ticket shall be deemed donated to the designated Cause and, where applicable, tix4cause will provide you with a donor acknowledgment form from the Cause designated to benefit from the Ticket donation.
If the organization designated as part the purchase process is not a tix4cause member Cause, and is an organization acceptable to tix4cause in its sole discretion, tix4cause will invite such organization to become a member Cause in the tix4cause program. Should such organization refuse to participate, tix4cause reserves the right to donate the proceeds of the applicable Ticket to a Cause selected by tix4cause in its sole discretion; whenever feasible, tix4cause will endeavor to select an alternate Cause that supports a mission similar to the organization initially designated as part of the purchase process.
tix4cause does not warrant that any Tickets will be sold. Without limiting the generality of the foregoing, tix4cause does not warrant that Tickets sent past the deadline set forth above will be made available on the Website. tix4cause does not warrant that any unsold Tickets will be donated or used.
After registering on the Website, you may purchase Tickets and Certificates through the Website. Tickets are subject to a per-Ticket service charge and per-order delivery fee, as identified on the Website prior to your purchase. Once you have submitted an order, your purchase is non-refundable and your order cannot be changed. Neither the purchase price of the Ticket or Certificate, nor any processing or delivery fees, nor any taxes, will be refunded to you under any circumstances, unless tix4cause cancels your order.
Each Ticket is a license to attend a particular event, and is subject to the additional terms set forth on that Ticket.
All Ticket prices for events that occur in the United States or in Canada are stated in U.S. Dollars. The purchase price for a Ticket will not always reflect the original purchase price of the Ticket and may be either higher or lower than the original purchase price.
Event dates, times, venues and subject matter listed on the Ticket may change. It is up to you to stay apprised of any changes. tix4cause is not responsible for notifying you of any such changes.
tix4cause is not in any way involved with the event for which you are purchasing Tickets and does not guarantee the accuracy of event information on the Website, including but not limited to, event name, location or venue, start time, or date. You hereby release tix4cause and all affiliated companies, charities, officers, directors, agents, parents, subsidiaries, legal representatives and employees (the “tix4cause Parties”) from, and the tix4cause Parties shall not be responsible for any claims, demands or damages of any kind in any way connected with, any dispute between you and the event promoter or relevant team or performer. You further acknowledge and agree that the tix4cause Parties shall not be liable for, and you hereby release each from, any loss or liability incurred in connection with attendance at an event for which Tickets were purchased on the Website.
You hereby release the tix4cause Parties from, and the tix4cause Parties shall not be responsible for any claims, demands or damages of any kind in any way connected with, any dispute between you and a company offering a Certificate. You further acknowledge and agree that the tix4cause Parties shall not be liable for, and you hereby release each from, any loss or liability incurred in connection with redeeming a Certificate purchased on the Website.
It is your responsibility to read all tix4cause emails related to your order and to ensure that all of the information you provide in connection with your order is accurate. You hereby release tix4cause from any responsibility for missed confirmations or orders due to incorrect information provided by you.
tix4cause reserves the right to cancel any order without liability for any reason, including, without limitation, in the event it becomes aware that a Ticket or Certificate is listed or charged at an incorrect price or you are able to purchase more Tickets than the tix4cause purchasing guidelines allow or more Certificates than the issuing company wishes to make available, regardless of whether due to human error or a transactional malfunction of the Website or other tix4cause-related system. If your credit card has already been charged for the purchase and your order is canceled or changed, tix4cause shall immediately issue a credit for the amount affected.
Donations to Causes
Up to one hundred percent (100%) of Ticket Proceeds are donated to the Cause selected by the Ticket donor or buyer, as applicable. Ticket Proceeds do not include any service charges or delivery fees paid in connection with your purchase of a Ticket; accordingly, the amount of such fees will not be included in the donation amount.
With respect to tickets obtained directly by tix4cause from Ticket issuers such as event promoters or sporting teams, tix4cause will donate fifty percent (50%) of its share of the Ticket’s selling price to the Cause selected by the Ticket buyer.
With respect to Tickets purchased through the Ticket Network website, tix4cause will collect a commission from Ticket Network, Inc. and donate at least forty percent (40%) of such commission to the Cause selected by the Ticket buyer.
Fifty percent (50%) of each Certificate’s price is donated to the Cause selected by the entity issuing the Certificate, or if such entity has not selected a Cause, to the Cause selected by the Certificate buyer.
If the Ticket you purchase is in electronic form, tix4cause will email it to you free of charge. If the Ticket you purchase requires physical delivery, you will be charged a delivery fee based on the delivery option selected by you as part of the ordering process. Should Will Call pick-up be available at the venue, pick-up instructions will be identified on the Website or emailed to you.
tix4cause’s policy is to process and ship orders within twenty-four (24) hours of your order. Expedited processing may be available for an additional fee. Once your order has been processed and shipped, you will receive your order tracking information via email confirmation. No refunds will be available for delayed deliveries that are in compliance with this policy.
Event Cancellation Policy
Occasionally, events may be cancelled or postponed by event management, the promoter, band, team or venue. Neither tix4cause nor its Cause members shall have any responsibility with respect to any changes in the date, time or place of any event for which you purchase Tickets. No refunds are available for any postponed event if your original Tickets remains honored for the rescheduled event. Cancellation policies are to be determined by the particular venue and can vary from event to event. Generally, event management will refund the face value of a Ticket after a cancellation is confirmed. Neither tix4cause nor its Cause members shall be responsible for any refund that may be owed to you by event management, the event promoter, band, team or venue. Service charges and delivery fees are not refundable under any circumstances.
Some Tickets offered through the Website may be sold through Ticketnetwork.com. Ticketnetwork.com is a third-party website not affiliated with tix4cause. When purchasing a Ticket through Ticketnetwork.com, you will be redirected to the Ticketnetwork.com website. An identifier will allow tix4cause to track your Ticket purchase and allocate the appropriate donation to the applicable Cause. Purchases of Tickets originating from ticketnetwork.com are subject to the TICKET NETWORK SALES TERMS.