Frequently Asked Questions about tix4cause
tix4cause provides a low cost solution to increasing charitable donations by targeting the numerous event tickets and experiences across the nation that remain unused and go to waste. tix4cause is an e-marketplace that allows individuals, businesses and corporations to donate their event tickets (sports, music, theater) and experiences (dining, golf, hotel stay etc.) and give up to 100% of the sale proceeds to the participating Cause of their choice. The Cause receives a charitable donation, the donor receives a receipt to make a tax deduction and the purchaser receives reasonably priced tickets to great events. It is a Win-Win-Win!
How does tix4cause Work?
- 501(c)(3) non-profit organizations register on tix4cause.com at no cost and receive up to 100% of all donation/event sale proceeds.
- Individuals, businesses or corporations interested in donating can do so through the tix4cause website by registering and providing relevant event information such as location, date and time. They can then upload any electronic tickets or mail paper donations to the tix4cause fulfillment center.
- The donor chooses their favorite Cause to benefit, and, once verified and approved by tix4cause, the donation is offered for sale on the website.
- The donor receives a tax receipt from his/her Cause for his/her donation.
- When a purchaser selects an event and pays for it on the site, the tickets are sent to the buyer either electronically ("e-tickets") or via FedEx for paper donations.
- Within 30 days of the completion of the transaction, tix4cause makes prompt payment to the applicable charity for up to 100% of the sale proceeds.
Is tix4cause, LLC a registered 501(c)(3) Non-Profit Organization?
No, we are a for-profit social e-marketplace that was founded with the mission of offering a low cost fundraising vehicle for non-profit organizations. Our mission is to create an e-vehicle that “Makes Giving the Main Event” and provides a low-cost, efficient and effective solution for raising charitable donations through the use of unwanted entertainment tickets and offerings.
PURCHASERS
How can I track my purchase?
If you purchase a physical ticket, we will provide a tracking number for you to track its delivery. If you do not receive an email notification, please check your spam folder or Contact Us .
What if I don’t receive my ticket in time?
At time of purchase, you can choose the shipping option you’d like. If an event is close, we recommend you choose an expedited shipping option to ensure you receive your ticket in time. If you do not receive your ticket in time due to factors beyond your control, we will refund your transaction.
What credit cards do you accept?
We accept Visa, MasterCard and American Express.
Is it safe to use my credit card?
tix4cause uses an online payment gateway with security measures that meet the exacting standards of the major credit card associations, including SAS, PCI and SDP. Our transaction processing is secured by 128-bit SSL encryption. We are committed to ensuring your online transactions are safe and secure. Also, tix4cause does NOT store any credit card information on the website.
Can I print my tickets from home?
We encourage our donors to offer tickets in electronic form. This allows purchasers to print their tickets from their PC.
What do I do if my event is "Will Call?"
For all Will Call purchases, you will be instructed to print the PDF receipt attached to your purchase confirmation email. This receipt must be presented at your event for entrance.
How secure is my personal information?
Your personal information is retained in a secure location and encrypted using a 128-bit SSL encryption. For more details on how we protect your privacy, please refer to our Privacy Policy.
Why is there a limit on the number of tickets I can purchase?
tix4cause reserves the right to limit the number of tickets that may be purchased for any event at any time. While all ticket proceeds are directed to the donor’s charity of choice, we aim to offer as many fans as possible the opportunity to purchase tickets to an event.
What is the face value of a ticket?
The face value of the ticket is the price printed on the front of the ticket and is determined by the original source. If a ticket package includes additional offerings such as parking, meals etc, the “face value” is the package price determined by the original source.
Do I have to charge face value for my ticket?
No. You may determine the sale price of your ticket. tix4cause wants the donor to feel empowered knowing that he/she is determining the donation amount for their favorite Cause.
How much is the Service Charge for the purchaser?
tix4cause charges an 8% service charge to defray its administration and processing costs.
How much is the Delivery Fee?
Current delivery fees are available on the website at the time of purchase.
How do I know the tickets I purchase on tix4cause are authentic?
tix4cause monitors each set of tickets to check for authenticity. However, should a ticket turn out to be counterfeit, as confirmed by our independent investigation, we will confirm the situation and refund your full purchase price.
When is my ticket purchase through tix4cause confirmed?
Ticket purchases and payments to our partner charities are confirmed by email within 24 hours of transaction completion. Once you have submitted your order, your purchase is non-refundable and your order cannot be changed. For more details on our Purchase Policy, please refer to our Online Sales Terms.
CAUSES
What kinds of causes can become members?
Any 501(c)(3) non-profit organization may participate in the tix4cause program.
What is the cost of becoming a member?
Causes register on tix4cause.com at no cost, create an online profile and raise additional funds by receiving up to 100% of all donation/event sale proceeds.
How can my charity join?
Charities can register on the tix4cause.com website here.
Can my Charity sell tickets to its own events?
Yes! The tix4cause.com platform allows Charities to sell tickets to their own events. It's simple. You can post your event on your tix4cause page and, whenever a purchase is made against that event, you will receive notification via email of the purchase (including the purchaser's contact information). Your purchaser will receive a printable receipt via email, which they then present at the event for entrance.
DONORS
How do I know that up to 100% of the ticket price will go to the designated charity?
tix4cause strives for total transparency in its business transactions. Upon the completion of a transaction, both the donor and purchaser receive documentation from the Cause confirming their generous support and the Cause tracks all donations and purchases through their own administrative pages on the website that provide accurate information in real time.
Is my donation tax-deductible?
tix4cause makes no representation as to whether a donation to a designated charity is tax deductible. We advise all donors to consult a tax advisor to determine whether a deduction is allowable. Once you donate a ticket, a letter from the applicable charity is automatically generated to document your donation and is listed in your account on the tix4cause website. This letter will not include the value donated. The amount you claim as a tax deduction is your decision.
What happens to donations if they don’t sell?
If a ticket doesn’t sell, we will make every effort to provide the unsold ticket to the donor’s designated charity to use at their discretion. If such Cause is not in a position to make use of the ticket, a Cause chosen by tix4cause that does not have a religious or political affiliation may be given the ticket or the ticket may go unused. Please note: Once you have donated your ticket on tix4cause, you will receive your tax receipt whether the ticket sells or not.
As a donor, how should I price my donation?
To ensure a dynamic marketplace, tix4cause recommends you sell your tickets or experiences at the price charged by the original source.
When do I find out about my donation?
We’ll send you an email notifying you when your donation is offered for sale and another one if and when it sells. Within thirty days of the sale, you’ll receive an email to let you know your donation receipt is available. You can see the status of your donations at any time in My Account .
CANCELLATIONS AND REFUNDS
Can I cancel or exchange my order after it has been confirmed?
All purchases through tix4cause are final. Tickets will not be refunded or exchanged. Therefore, please be sure you have selected the correct event, seat location(s) and/or Cause prior to completing your order. For more information on our refund policy, please refer to our Online Sales Terms.
What happens if an event is postponed?
Occasionally, events may be canceled or postponed by event organizers. You are solely responsible with respect to any changes in the date, time or location of any event for which you purchased tickets. No refunds are available for any postponed event if your original tickets will be honored for the new date of the rescheduled event. For more information about our policy for postponed events, please refer to our Online Sales Terms.
What happens if an event is canceled?
Cancellation policies are determined by event organizers and can vary. Generally, you likely will receive a refund of the ticket’s face value as soon as the cancellation is confirmed. You will have the option of being refunded your ticket purchase amount, or of allowing the charity for whom the ticket was donated to keep the funds. Service charges and shipping fees will not be refunded. For more information about our policy for cancellations and refunds, please refer to our Online Sales Terms.
I lost my tickets. Is there anything you can do to replace them?
No. Unfortunately, once tickets are delivered, they cannot be replaced or refunded if lost or destroyed. However, if your tickets were emailed as e-tickets you should be able to reprint and use them. tix4cause is not responsible for lost, destroyed or stolen tickets. For more information, please refer to our Online Sales Terms.
CONTACT INFORMATION
Who can I contact for help?
Our regular customer support hours are Monday through Friday from 8:00am to 6:00pm CST. We try to provide answers and information to all your inquiries online through our FAQs and via email at customersupport@tix4cause.com. When making an inquiry, please include your name, email address, confirmation number and contact telephone number in case we need to contact you. Our policy is to respond to inquiries within two (2) business days of receipt.
Who can I contact with press inquiries?
If you are a member of the media and would like more information, please contact tix4cause via email at info@tix4cause.com or via phone at 877-3-GIVETIX (877-344-8384).
Who can I contact for Technical Support?
If you're having technical difficulty using our website or notice any incorrect information, please contact us via email at customersupport@tix4cause.com.
Who can I contact with suggestions for improvement to your website?
If you have suggestions or comments, please let us know by sending an email to customersupport@tix4cause.com.
